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General
Art from our fans!
0
Frequently Asked Questions
8
What are Customer Support's business hours?
I submitted a ticket, but haven’t received a response. What should I do?
Can I stream your games on Twitch or YouTube?
What should I do if I want a refund?
Can I call 505 Games for phone-based help & support?
See all 8 articles
About 505 Games
2
Can you tell me more about 505 Games?
I would love to join the 505 Games team! Do you have any job openings or a careers page?
Games
Zumba Burn It Up! (Switch)
15
My Joy-Con doesn't work after changing my avatar and/or badge in the Fitness Tracker.
Which languages does the Nintendo Switch edition of Zumba Burn It Up! support?
Does Zumba Burn It Up! have online multiplayer?
How many players does Zumba Burn It Up! support locally on Nintendo Switch?
Does Zumba Burn It Up! support motion controls?
See all 15 articles
Indivisible (PC, Console)
4
I'm an Indiegogo backer and I haven't received some or all of my stuff. What can I do?
Indivisible crashes when I Alt-Tab using Fullscreen mode
Indivisible crashes on PC during the initial loading screen
Where can I learn more about Indivisible?
Terraria (Mobile)
30
I already own Terraria. Why am I being asked to repurchase it on the Google Play store?
How do I set up a multiplayer game in the mobile version of Terraria?
I don't like the new controls. Can I change or customize them?
I cannot see my cloud saves/some of my files are missing. Where are they?
Plantera bulbs are not spawning, but I’ve killed all of the mech bosses! Is it a bug?
See all 30 articles
Terraria (Console)
18
On PS4, the legacy save conversion process crashes or hangs. What can I do?
How do I get splitscreen multiplayer working on Terraria PS4?
I'm getting black bars on the top and bottom of the screen on PS4.
I can't map items to the d-pad on PS4.
On PS4, how do I zoom with no touchpad zooming?
See all 18 articles
Control (PC, Console)
1
Can I preorder Control and what are the details?
Horace (PC)
10
When does Horace launch onto Steam?
What is Horace all about?
How much will Horace cost?
Will Horace be coming to consoles?
Where can I wishlist Horace?
See all 10 articles
Human: Fall Flat (Mobile)
1
How do I start a multiplayer game in Human: Fall Flat?
Bloodstained: Ritual of the Night (PC, Console)
9
What do I do if I have a code or fulfillment issue with my Bloodstained Kickstarter order?
I can’t push the crate on the galleon in the Beta Backer Demo. What can I do?
Where do I go for support and code redemption issues for Curse of the Moon?
How do I fix the screen flickering when using dual monitors?
Will this game have a bestiary added to it?
See all 9 articles
Assetto Corsa Competizione (PC)
22
What is Assetto Corsa Competizione?
When does Assetto Corsa Competizione launch out of Early Access?
Which controllers and steering wheels is Assetto Corsa Competizione compatible with?
Can I use mouse and keyboard?
Does Assetto Corsa Competizione have VR support?
See all 22 articles
Brothers: A Tale of Two Sons (Switch)
17
When does Brothers: A Tale of Two Sons launch onto Nintendo Switch?
Which languages does the Nintendo Switch edition of Brothers support in-game?
Does the Nintendo Switch edition of Brothers have online multiplayer?
How many players does Brothers support on Nintendo Switch?
Does Brothers support motion controls?
See all 17 articles
Gems of War (Console)
18
Does the Nintendo Switch edition of Gems of War have online multiplayer?
Does Gems of War support local wireless play on Nintendo Switch?
Can I use a Switch Pro Controller to play Gems of War?
Can Gems of War be enjoyed in TV, handheld and tabletop mode on Nintendo Switch?
Does Gems of War support Mii characters on Nintendo Switch?
See all 18 articles
Portal Knights (PC, PS4, Xbox One, Switch)
46
Portal Knights on PS4 gets laggy and sometimes completely freezes on me. What can I do?
Do I need to regenerate my Adventure Mode Universe to play Creative Mode?
Can I continue building my home base from Adventure Mode in Creative Mode?
Will I be able to take items/resources from Creative Mode in Adventure Mode?
When does Portal Knights launch on Nintendo Switch?
See all 46 articles
Underworld Ascendant (PC)
2
Some of my digital rewards/DLC are not unlocking properly in Underworld Ascendant.
Underworld Ascendant is crashing/going to a black screen when entering portals.
No Man's Sky (Xbox One)
1
I redeemed my DLC code, but nothing is showing up in-game. Where is it?
Memories of Mars
20
Where can I report bugs and leave feedback for Memories of Mars?
How do I set up a dedicated server for Memories of Mars?
Are there any known issues with Memories of Mars?
Will the game have a single player mode?
Will this game support private servers?
See all 20 articles
Laser League (PC, Console)
2
Any general performance and setup tips for Laser League?
Any info or known issues with the December 15, 2017 Laser League closed beta?
Portal Knights (Mobile)
23
How can I reduce lag in the Google Play version of Portal Knights?
How do I activate flying in Creative Mode?
Where can I find the in-game Shop?
Is it possible to share Universes that are created in Creative Mode?
How do I join a game on a Private Dedicated Server?
See all 23 articles
Assetto Corsa (PS4, Xbox One)
12
How do I report a bug with Assetto Corsa?
Which steering wheels are supported by Assetto Corsa?
My H-Shifter isn't working. Can I use one with the console editions of Assetto Corsa?
What is the difference between the Assetto Corsa PERFORMANCE and PRESTIGE packs?
When will the Season Pass and DLC packs be available in Asia?
See all 12 articles
Battle Islands: Commanders (Xbox One, Playstation 4, PC, iOS, Android)
18
Did customer support change for Battle Islands: Commanders?
What is Battle Islands: Commanders?
I have a problem with my game! Where can I go for help?
What is a Theater Promotion bundle?
I purchased a Theater Promotion Bundle on PS4, but I did not receive my purchase. What can I do? *FIXED*
See all 18 articles
Battle Ages (Mobile, Console)
34
Did customer support change for Battle Ages?
What is a Battle ID and where can I find it?
Battle Ages version 3.2 Update notes (Console)
What is the Top Players Leaderboard and how does the new season work? (Console)
What is the Top Players Leaderboard and how does the new season work? (mobile)
See all 34 articles
Battle Islands (Console, Mobile)
36
Did customer support change for Battle Islands?
Version 5.4 update for Amazon users
Patch Notes for Battle Islands v5.4 **Updated 7th Sept.
BI Version 5.4: Additional info and known issues
I can't chat on my PS4 Pro, whats going on?
See all 36 articles
Prominence Poker (PC, PS4, Xbox One)
21
What's new in Prominence Poker's October 6, 2016 update for Xbox One (1.25.418.005)?
What's new in Prominence Poker's September 28, 2016 update on PS4 (1.25.417.3)?
What's new in Prominence Poker's September 27, 2016 update on Steam/PC (1.25.420.3)?
What's new in Prominence Poker's July 8, 2016 update (19.358.002)?
What's new in Prominence Poker's 13.313.000 Update on Steam?
See all 21 articles
Last Day of June (Steam, PS4)
6
I get a black screen when starting the game, what can I do?
When starting Last Day of June, the game crashes instantly without an error message. What should I do?
Where are the save points in Last Day of June?
Can you tell me more about Steven Wilson's music in Last Day of June?
How long is Last Day of June?
See all 6 articles
How to Survive 2 (PC, Console)
12
I returned to my camp, and all of my stuff is gone! Can you help restore it?
I get a missing MSVCP110.dll error. What is that?
How to Survive 2 crashes while loading. What can I do?
What are How to Survive 2's minimum and recommended system requirements?
What is required for the Professional Weapon Manufacturer Trophy/Achievement?
See all 12 articles
Quarantine (PC)
3
Are there any known issues or bugs in Quarantine (Early Access)?
Only part of the screen is displaying and the rest is cut off. What can I do?
Quarantine will not even launch. What can I do to fix this?
Hawken (PS4, Xbox One)
6
The mic function no longer works. What happened?
Is 505 Games the right place to go for Hawken support?
Are the console versions of Hawken being discontinued?
What's in the May 2018 update for Hawken on PS4 and Xbox One?
What's in the mid-April 2018 update to Hawken?
See all 6 articles
ABZU (PC, PS4, Xbox One)
6
ABZU crashed on PC (fatal error) and now it won't open at all! What should I do?
I'm having problems running ABZU on my PC. What can I do?
How can I improve ABZU's performance and framerate on PC?
I am getting a Microsoft Visual C++ 2015 Runtime error trying to launch ABZU. What can I do?
Where can I find more information about ABZU?
See all 6 articles
Payday 2: The Big Score (PS4, Xbox One)
2
Are save games compatible with Payday 2: Crimewave Edition on PS4?
What DLC is included in Payday 2: The Big Score?
Superfight (PC)
8
What are the system requirements for Superfight?
Does Superfight require a webcam?
Does Superfight require Twitch?
Votes aren't counting in my channel.
The webcam won’t display while in-game.
See all 8 articles
Rocket League: Collector's Edition (PC, Console)
1
Where is my Rocket League: Collector's Edition DLC on Xbox One?
ADR1FT (Steam, Oculus, PS4, Xbox One)
4
I'm getting an Unreal Engine crash when trying to play ADR1FT with my Oculus Rift.
Is my PC powerful enough to run ADR1FT with Oculus Rift?
Can I play ADR1FT with the Oculus Rift from within Steam?
Is ADR1FT coming to PlayStation VR (PSVR)?
Pixel Piracy (Console)
1
Why am I not able to commandeer a ship?
Brothers: A Tale of Two Sons (PC, Console, Mobile)
6
I'm stuck in the game Brothers, and I can't continue!
I quit out of the game Brothers, restarted a chapter, and my game crashed!
Are there exclusive features in the iOS version of Brothers?
How do I get the mobile-exclusive Achievement "One Last Game..."?
What is the game Brothers: A Tale of Two Sons about?
See all 6 articles
Payday 2: Crimewave Edition (Console)
6
Some of my achievements won't pop in Payday 2: Crimewave Edition. Anything I can do?
Why aren't the Hard, Very Hard, OVERKILL, and Death Wish difficulty masks unlocking for me?
Can I transfer my Xbox 360 or PlayStation 3 (PS3) save file to the Crimewave Edition?
I bought a Payday 2 DLC pack, but I don't see anything in my inventory.
What does the Crimewave Edition contain?
See all 6 articles
WICKED: The Game (Mobile, PC, Facebook)
8
How many levels are in WICKED: The Game?
I'm having trouble with WICKED: The Game on my iOS device. What should I do?
I'm having trouble with WICKED: The Game on my Android device. What should I do?
I cannot use Facebook connect in WICKED: The Game with my Kindle Fire HD, what gives?
Can I play WICKED: The Game in full screen?
See all 8 articles
Sniper Elite 3 (Console)
7
I keep getting an error message when trying to access Sniper Elite 3's DLC. What can I do?
What extra content comes with the Sniper Elite 3 Ultimate Edition? Where can I find it?
My connection on Xbox 360 is unstable/doesn't work with the game. What can I do?
My connection on Xbox One is unstable/doesn't work with the game. What can I do?
My connection on PS3 is unstable/doesn't work with the game. What can I do?
See all 7 articles
How To Survive: Third Person Standalone (PC)
4
Why can't I change my video settings?
How is this game different from the original How To Survive (HTS)? Isn't it just a new camera?
How did you come up with the Third Person Standalone idea?
Is there a way that I can give you feedback on this game?
How To Survive (PC, Console)
1
Help! I'm stuck on Martha's cat quest.
Hidden Heroes (Mobile)
6
How do I delete heroes?
I made an in-app puchase (IAP), but it isn't showing up in my game. What should I do?
Since the game syncs with Facebook, does my progress transfer between devices?
Can I scan anything with the game's Rune Scanner?
Is it possible to release lands that I have freed, but whose castle I do not control?
See all 6 articles
Chef Emma
2
How many levels are there in Chef Emma?
I'm stuck on a stage in Chef Emma. Any tips?
Pocket Ages
1
I'm having trouble with Pocket Ages on iOS. What should I do?
Build-A-Bear: Bear Valley
2
The ID Number on my Build-A-Bear's birth certificate doesn't work.
I have no idea what to do in Bear Valley. Help!
Cat Tap Fever
2
I have issues running Cat Tap Fever smoothly on my Android device. Any advice for me?
I have issues running Cat Tap Fever smoothly on my iOS device. Any advice for me?
Mean Girls (Nintendo DS)
1
Is the game Mean Girls available for purchase? I can't find it anywhere.