Customer Support

Art from our fans! 0

Frequently Asked Questions 8

• What are Customer Support's business hours?
• I submitted a ticket, but haven’t received a response. What should I do?
• Can I create content of your games on Twitch or YouTube?
• What should I do if I want a refund?
• Can I call 505 Games for phone-based help & support?

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About 505 Games 2

• Can you tell me more about 505 Games?
• I would love to join the 505 Games team! Do you have any job openings or a careers page?

No Man's Sky (Xbox One) 1

• I redeemed my DLC code, but nothing is showing up in-game. Where is it?

Bloodstained: Ritual of the Night (PC, Console) 7

• I can’t push the crate on the galleon in the Beta Backer Demo. What can I do?
• Where do I go for support and code redemption issues for Curse of the Moon?
• How do I fix the screen flickering when using dual monitors?
• Will this game have a bestiary added to it?
• How do I toggle between English and Japanese voices?

See all 7 articles

Memories of Mars 20

• Where can I report bugs and leave feedback for Memories of Mars?
• How do I set up a dedicated server for Memories of Mars?
• Are there any known issues with Memories of Mars?
• Will the game have a single player mode?
• Will this game support private servers?

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Laser League (PC, Console) 2

• Any general performance and setup tips for Laser League?
• Any info or known issues with the December 15, 2017 Laser League closed beta?

Terraria (Console) 18

• On PS4, the legacy save conversion process crashes or hangs. What can I do?
• How do I get splitscreen multiplayer working on Terraria PS4?
• I'm getting black bars on the top and bottom of the screen on PS4.
• I can't map items to the d-pad on PS4.
• On PS4, how do I zoom with no touchpad zooming?

See all 18 articles

Portal Knights (Mobile) 22

• How do I activate flying in Creative Mode?
• Where can I find the in-game Shop?
• Is it possible to share Universes that are created in Creative Mode?
• How do I join a game on a Private Dedicated Server?
• Do I need to regenerate my universe to see some of the new content in the latest update (15 Feb 2018)?

See all 22 articles

Portal Knights (PC, PS4, Xbox One, Switch) 45

• Do I need to regenerate my Adventure Mode Universe to play Creative Mode?
• Can I continue building my home base from Adventure Mode in Creative Mode?
• Will I be able to take items/resources from Creative Mode in Adventure Mode?
• When does Portal Knights launch on Nintendo Switch?
• Can I pre-order Portal Knights on Nintendo Switch?

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Gems of War (PS4, Xbox One) 9

• 3.4 Update Patch Notes
• I need support for Gems of War. Can you help me?
• Where do I find general tips, hints, and gameplay strategies for Gems of War?
• What Kingdom does each Banner represent?
• Do the Xbox One and PlayStation 4 versions of Gems of War support account syncing?

See all 9 articles

Terraria (Mobile) 24

• I receive a "fetching download URL" error and can't start Terraria.
• When is PC 1.3 content coming to Mobile Terraria?
• What Amazon device do I need to play Terraria?
• I'm receiving an "Error -2" when installing Terraria from Google Play.
• I received a call / locked my Apple iOS device, and now Terraria is frozen. What do I do?

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Assetto Corsa (PS4, Xbox One) 12

• How do I report a bug with Assetto Corsa?
• Which steering wheels are supported by Assetto Corsa?
• My H-Shifter isn't working. Can I use one with the console editions of Assetto Corsa?
• What is the difference between the Assetto Corsa PERFORMANCE and PRESTIGE packs?
• When will the Season Pass and DLC packs be available in Asia?

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Battle Islands: Commanders (Xbox One, Playstation 4, PC, iOS, Android) 17

• What is Battle Islands: Commanders?
• I have a problem with my game! Where can I go for help?
• What is a Theater Promotion bundle?
• I purchased a Theater Promotion Bundle on PS4, but I did not receive my purchase. What can I do? *FIXED*
• What is the difference between a Ranked Battle and Training Battle?

See all 17 articles

Battle Ages (Mobile, Console) 28

• What is a Battle ID and where can I find it?
• Version 3.1.2: Patch notes and known issues
• What is the Top Players Leaderboard and how does the new season work? (mobile)
• *Updated 27th July* Hotfix patch Version 3.1.2, what's included and what's not?
• I cannot connect to to my game, it only shows an error, what can I do?

See all 28 articles

Battle Islands (Console, Mobile) 33

• Version 5.4 update for Amazon users
• Patch Notes for Battle Islands v5.4 **Updated 7th Sept.
• BI Version 5.4: Additional info and known issues
• Patch notes for Battle Islands v5.3
• What is a Battle ID and where can I find it?

See all 33 articles

Prominence Poker (PC, PS4, Xbox One) 21

• What's new in Prominence Poker's October 6, 2016 update for Xbox One (1.25.418.005)?
• What's new in Prominence Poker's September 28, 2016 update on PS4 (1.25.417.3)?
• What's new in Prominence Poker's September 27, 2016 update on Steam/PC (1.25.420.3)?
• What's new in Prominence Poker's July 8, 2016 update (19.358.002)?
• What's new in Prominence Poker's 13.313.000 Update on Steam?

See all 21 articles

Last Day of June (Steam, PS4) 6

• I get a black screen when starting the game, what can I do?
• When starting Last Day of June, the game crashes instantly without an error message. What should I do?
• Where are the save points in Last Day of June?
• Can you tell me more about Steven Wilson's music in Last Day of June?
• How long is Last Day of June?

See all 6 articles

Indivisible 1

• Where can I learn more about Indivisible?

How to Survive 2 (PC, Console) 12

• I returned to my camp, and all of my stuff is gone! Can you help restore it?
• I get a missing MSVCP110.dll error. What is that?
• How to Survive 2 crashes while loading. What can I do?
• What are How to Survive 2's minimum and recommended system requirements?
• What is required for the Professional Weapon Manufacturer Trophy/Achievement?

See all 12 articles

Quarantine (PC) 3

• Are there any known issues or bugs in Quarantine (Early Access)?
• Only part of the screen is displaying and the rest is cut off. What can I do?
• Quarantine will not even launch. What can I do to fix this?

Hawken (PS4, Xbox One) 6

• The mic function no longer works. What happened?
• Is 505 Games the right place to go for Hawken support?
• Are the console versions of Hawken being discontinued?
• What's in the May 2018 update for Hawken on PS4 and Xbox One?
• What's in the mid-April 2018 update to Hawken?

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ABZU (PC, PS4, Xbox One) 6

• ABZU crashed on PC (fatal error) and now it won't open at all! What should I do?
• I'm having problems running ABZU on my PC. What can I do?
• How can I improve ABZU's performance and framerate on PC?
• I am getting a Microsoft Visual C++ 2015 Runtime error trying to launch ABZU. What can I do?
• Where can I find more information about ABZU?

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Payday 2: The Big Score (PS4, Xbox One) 2

• Are save games compatible with Payday 2: Crimewave Edition on PS4?
• What DLC is included in Payday 2: The Big Score?

Superfight (PC) 8

• What are the system requirements for Superfight?
• Does Superfight require a webcam?
• Does Superfight require Twitch?
• Votes aren't counting in my channel.
• The webcam won’t display while in-game.

See all 8 articles

Rocket League: Collector's Edition (PC, Console) 1

• Where is my Rocket League: Collector's Edition DLC on Xbox One?

ADR1FT (Steam, Oculus, PS4, Xbox One) 4

• I'm getting an Unreal Engine crash when trying to play ADR1FT with my Oculus Rift.
• Is my PC powerful enough to run ADR1FT with Oculus Rift?
• Can I play ADR1FT with the Oculus Rift from within Steam?
• Is ADR1FT coming to PlayStation VR (PSVR)?

Pixel Piracy (Console) 1

• Why am I not able to commandeer a ship?

Brothers: A Tale of Two Sons (PC, Console, Mobile) 6

• I'm stuck in the game Brothers, and I can't continue!
• I quit out of the game Brothers, restarted a chapter, and my game crashed!
• Are there exclusive features in the iOS version of Brothers?
• How do I get the mobile-exclusive Achievement "One Last Game..."?
• What is the game Brothers: A Tale of Two Sons about?

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Payday 2: Crimewave Edition (Console) 6

• Some of my achievements won't pop in Payday 2: Crimewave Edition. Anything I can do?
• Why aren't the Hard, Very Hard, OVERKILL, and Death Wish difficulty masks unlocking for me?
• Can I transfer my Xbox 360 or PlayStation 3 (PS3) save file to the Crimewave Edition?
• I bought a Payday 2 DLC pack, but I don't see anything in my inventory.
• What does the Crimewave Edition contain?

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WICKED: The Game (Mobile, PC, Facebook) 8

• How many levels are in WICKED: The Game?
• I'm having trouble with WICKED: The Game on my iOS device. What should I do?
• I'm having trouble with WICKED: The Game on my Android device. What should I do?
• I cannot use Facebook connect in WICKED: The Game with my Kindle Fire HD, what gives?
• Can I play WICKED: The Game in full screen?

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Sniper Elite 3 (Console) 7

• I keep getting an error message when trying to access Sniper Elite 3's DLC. What can I do?
• What extra content comes with the Sniper Elite 3 Ultimate Edition? Where can I find it?
• My connection on Xbox 360 is unstable/doesn't work with the game. What can I do?
• My connection on Xbox One is unstable/doesn't work with the game. What can I do?
• My connection on PS3 is unstable/doesn't work with the game. What can I do?

See all 7 articles

How To Survive: Third Person Standalone (PC) 4

• Why can't I change my video settings?
• How is this game different from the original How To Survive (HTS)? Isn't it just a new camera?
• How did you come up with the Third Person Standalone idea?
• Is there a way that I can give you feedback on this game?

How To Survive (PC, Console) 1

• Help! I'm stuck on Martha's cat quest.

Hidden Heroes (Mobile) 6

• How do I delete heroes?
• I made an in-app puchase (IAP), but it isn't showing up in my game. What should I do?
• Since the game syncs with Facebook, does my progress transfer between devices?
• Can I scan anything with the game's Rune Scanner?
• Is it possible to release lands that I have freed, but whose castle I do not control?

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Chef Emma 2

• How many levels are there in Chef Emma?
• I'm stuck on a stage in Chef Emma. Any tips?

Pocket Ages 1

• I'm having trouble with Pocket Ages on iOS. What should I do?

Build-A-Bear: Bear Valley 2

• The ID Number on my Build-A-Bear's birth certificate doesn't work.
• I have no idea what to do in Bear Valley. Help!

Cat Tap Fever 2

• I have issues running Cat Tap Fever smoothly on my Android device. Any advice for me?
• I have issues running Cat Tap Fever smoothly on my iOS device. Any advice for me?

Mean Girls (Nintendo DS) 1

• Is the game Mean Girls available for purchase? I can't find it anywhere.