Customer Support

Art from our fans! 0

Frequently Asked Questions 8

• What are Customer Support's business hours?
• I submitted a ticket, but haven’t received a response. What should I do?
• Can I create content of your games on Twitch or YouTube?
• What should I do if I want a refund?
• Can I call 505 Games for phone-based help & support?

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About 505 Games 2

• Can you tell me more about 505 Games?
• I would love to join the 505 Games team! Do you have any job openings or a careers page?

Portal Knights (PC, PS4, Xbox One, Switch) 46

• Portal Knights on PS4 gets laggy and sometimes completely freezes on me. What can I do?
• Do I need to regenerate my Adventure Mode Universe to play Creative Mode?
• Can I continue building my home base from Adventure Mode in Creative Mode?
• Will I be able to take items/resources from Creative Mode in Adventure Mode?
• When does Portal Knights launch on Nintendo Switch?

See all 46 articles

Underworld Ascendant (PC) 2

• Some of my digital rewards/DLC are not unlocking properly in Underworld Ascendant.
• Underworld Ascendant is crashing/going to a black screen when entering portals.

No Man's Sky (Xbox One) 1

• I redeemed my DLC code, but nothing is showing up in-game. Where is it?

Bloodstained: Ritual of the Night (PC, Console) 7

• I can’t push the crate on the galleon in the Beta Backer Demo. What can I do?
• Where do I go for support and code redemption issues for Curse of the Moon?
• How do I fix the screen flickering when using dual monitors?
• Will this game have a bestiary added to it?
• How do I toggle between English and Japanese voices?

See all 7 articles

Memories of Mars 20

• Where can I report bugs and leave feedback for Memories of Mars?
• How do I set up a dedicated server for Memories of Mars?
• Are there any known issues with Memories of Mars?
• Will the game have a single player mode?
• Will this game support private servers?

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Laser League (PC, Console) 2

• Any general performance and setup tips for Laser League?
• Any info or known issues with the December 15, 2017 Laser League closed beta?

Terraria (Console) 18

• On PS4, the legacy save conversion process crashes or hangs. What can I do?
• How do I get splitscreen multiplayer working on Terraria PS4?
• I'm getting black bars on the top and bottom of the screen on PS4.
• I can't map items to the d-pad on PS4.
• On PS4, how do I zoom with no touchpad zooming?

See all 18 articles

Portal Knights (Mobile) 23

• How can I reduce lag in the Google Play version of Portal Knights?
• How do I activate flying in Creative Mode?
• Where can I find the in-game Shop?
• Is it possible to share Universes that are created in Creative Mode?
• How do I join a game on a Private Dedicated Server?

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Gems of War (PS4, Xbox One) 9

• 3.4 Update Patch Notes
• I need support for Gems of War. Can you help me?
• Where do I find general tips, hints, and gameplay strategies for Gems of War?
• What Kingdom does each Banner represent?
• Do the Xbox One and PlayStation 4 versions of Gems of War support account syncing?

See all 9 articles

Terraria (Mobile) 24

• I receive a "fetching download URL" error and can't start Terraria.
• When is PC 1.3 content coming to Mobile Terraria?
• What Amazon device do I need to play Terraria?
• I'm receiving an "Error -2" when installing Terraria from Google Play.
• I received a call / locked my Apple iOS device, and now Terraria is frozen. What do I do?

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Assetto Corsa (PS4, Xbox One) 12

• How do I report a bug with Assetto Corsa?
• Which steering wheels are supported by Assetto Corsa?
• My H-Shifter isn't working. Can I use one with the console editions of Assetto Corsa?
• What is the difference between the Assetto Corsa PERFORMANCE and PRESTIGE packs?
• When will the Season Pass and DLC packs be available in Asia?

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Battle Islands: Commanders (Xbox One, Playstation 4, PC, iOS, Android) 18

• Did customer support change for Battle Islands: Commanders?
• What is Battle Islands: Commanders?
• I have a problem with my game! Where can I go for help?
• What is a Theater Promotion bundle?
• I purchased a Theater Promotion Bundle on PS4, but I did not receive my purchase. What can I do? *FIXED*

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Battle Ages (Mobile, Console) 32

• Did customer support change for Battle Ages?
• What is a Battle ID and where can I find it?
• Battle Ages version 3.2 Update notes (Console)
• What is the Top Players Leaderboard and how does the new season work? (Console)
• What is the Top Players Leaderboard and how does the new season work? (mobile)

See all 32 articles

Battle Islands (Console, Mobile) 35

• Did customer support change for Battle Islands?
• Version 5.4 update for Amazon users
• Patch Notes for Battle Islands v5.4 **Updated 7th Sept.
• BI Version 5.4: Additional info and known issues
• I can't chat on my PS4 Pro, whats going on?

See all 35 articles

Prominence Poker (PC, PS4, Xbox One) 21

• What's new in Prominence Poker's October 6, 2016 update for Xbox One (1.25.418.005)?
• What's new in Prominence Poker's September 28, 2016 update on PS4 (1.25.417.3)?
• What's new in Prominence Poker's September 27, 2016 update on Steam/PC (1.25.420.3)?
• What's new in Prominence Poker's July 8, 2016 update (19.358.002)?
• What's new in Prominence Poker's 13.313.000 Update on Steam?

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Last Day of June (Steam, PS4) 6

• I get a black screen when starting the game, what can I do?
• When starting Last Day of June, the game crashes instantly without an error message. What should I do?
• Where are the save points in Last Day of June?
• Can you tell me more about Steven Wilson's music in Last Day of June?
• How long is Last Day of June?

See all 6 articles

Indivisible 1

• Where can I learn more about Indivisible?

How to Survive 2 (PC, Console) 12

• I returned to my camp, and all of my stuff is gone! Can you help restore it?
• I get a missing MSVCP110.dll error. What is that?
• How to Survive 2 crashes while loading. What can I do?
• What are How to Survive 2's minimum and recommended system requirements?
• What is required for the Professional Weapon Manufacturer Trophy/Achievement?

See all 12 articles

Quarantine (PC) 3

• Are there any known issues or bugs in Quarantine (Early Access)?
• Only part of the screen is displaying and the rest is cut off. What can I do?
• Quarantine will not even launch. What can I do to fix this?

Hawken (PS4, Xbox One) 6

• The mic function no longer works. What happened?
• Is 505 Games the right place to go for Hawken support?
• Are the console versions of Hawken being discontinued?
• What's in the May 2018 update for Hawken on PS4 and Xbox One?
• What's in the mid-April 2018 update to Hawken?

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ABZU (PC, PS4, Xbox One) 6

• ABZU crashed on PC (fatal error) and now it won't open at all! What should I do?
• I'm having problems running ABZU on my PC. What can I do?
• How can I improve ABZU's performance and framerate on PC?
• I am getting a Microsoft Visual C++ 2015 Runtime error trying to launch ABZU. What can I do?
• Where can I find more information about ABZU?

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Payday 2: The Big Score (PS4, Xbox One) 2

• Are save games compatible with Payday 2: Crimewave Edition on PS4?
• What DLC is included in Payday 2: The Big Score?

Superfight (PC) 8

• What are the system requirements for Superfight?
• Does Superfight require a webcam?
• Does Superfight require Twitch?
• Votes aren't counting in my channel.
• The webcam won’t display while in-game.

See all 8 articles

Rocket League: Collector's Edition (PC, Console) 1

• Where is my Rocket League: Collector's Edition DLC on Xbox One?

ADR1FT (Steam, Oculus, PS4, Xbox One) 4

• I'm getting an Unreal Engine crash when trying to play ADR1FT with my Oculus Rift.
• Is my PC powerful enough to run ADR1FT with Oculus Rift?
• Can I play ADR1FT with the Oculus Rift from within Steam?
• Is ADR1FT coming to PlayStation VR (PSVR)?

Pixel Piracy (Console) 1

• Why am I not able to commandeer a ship?

Brothers: A Tale of Two Sons (PC, Console, Mobile) 6

• I'm stuck in the game Brothers, and I can't continue!
• I quit out of the game Brothers, restarted a chapter, and my game crashed!
• Are there exclusive features in the iOS version of Brothers?
• How do I get the mobile-exclusive Achievement "One Last Game..."?
• What is the game Brothers: A Tale of Two Sons about?

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Payday 2: Crimewave Edition (Console) 6

• Some of my achievements won't pop in Payday 2: Crimewave Edition. Anything I can do?
• Why aren't the Hard, Very Hard, OVERKILL, and Death Wish difficulty masks unlocking for me?
• Can I transfer my Xbox 360 or PlayStation 3 (PS3) save file to the Crimewave Edition?
• I bought a Payday 2 DLC pack, but I don't see anything in my inventory.
• What does the Crimewave Edition contain?

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WICKED: The Game (Mobile, PC, Facebook) 8

• How many levels are in WICKED: The Game?
• I'm having trouble with WICKED: The Game on my iOS device. What should I do?
• I'm having trouble with WICKED: The Game on my Android device. What should I do?
• I cannot use Facebook connect in WICKED: The Game with my Kindle Fire HD, what gives?
• Can I play WICKED: The Game in full screen?

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Sniper Elite 3 (Console) 7

• I keep getting an error message when trying to access Sniper Elite 3's DLC. What can I do?
• What extra content comes with the Sniper Elite 3 Ultimate Edition? Where can I find it?
• My connection on Xbox 360 is unstable/doesn't work with the game. What can I do?
• My connection on Xbox One is unstable/doesn't work with the game. What can I do?
• My connection on PS3 is unstable/doesn't work with the game. What can I do?

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How To Survive: Third Person Standalone (PC) 4

• Why can't I change my video settings?
• How is this game different from the original How To Survive (HTS)? Isn't it just a new camera?
• How did you come up with the Third Person Standalone idea?
• Is there a way that I can give you feedback on this game?

How To Survive (PC, Console) 1

• Help! I'm stuck on Martha's cat quest.

Hidden Heroes (Mobile) 6

• How do I delete heroes?
• I made an in-app puchase (IAP), but it isn't showing up in my game. What should I do?
• Since the game syncs with Facebook, does my progress transfer between devices?
• Can I scan anything with the game's Rune Scanner?
• Is it possible to release lands that I have freed, but whose castle I do not control?

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Chef Emma 2

• How many levels are there in Chef Emma?
• I'm stuck on a stage in Chef Emma. Any tips?

Pocket Ages 1

• I'm having trouble with Pocket Ages on iOS. What should I do?

Build-A-Bear: Bear Valley 2

• The ID Number on my Build-A-Bear's birth certificate doesn't work.
• I have no idea what to do in Bear Valley. Help!

Cat Tap Fever 2

• I have issues running Cat Tap Fever smoothly on my Android device. Any advice for me?
• I have issues running Cat Tap Fever smoothly on my iOS device. Any advice for me?

Mean Girls (Nintendo DS) 1

• Is the game Mean Girls available for purchase? I can't find it anywhere.