If an issue is affecting your ability to play the game, please provide the information below and contact support here.
DxDiag File
To help us investigate the issue, please send us your DxDiag report. It lists your PC hardware, drivers and useful error messages.
1. Press the Windows key and R together to open the Run box.
2. Type dxdiag and press Enter. If it asks to check whether your drivers are digitally signed, click Yes.
3. Wait until the green progress bar in the bottom left corner has finished.
4. Click Save All Information, save the DxDiag.txt file to your Desktop and click Save.
5. Attach DxDiag.txt to your reply.
If you play on Steam Deck, just let us know and there is no need to send this.
Game Logs
Please also send us the game's log files. They record what happened just before the issue.
1. If you can, send these straight after the problem happens, before starting the game again. Each launch replaces the older log.
2. Press the Windows key and R together to open the Run box.
3. Paste in the line below and press Enter:
%USERPROFILE%\AppData\LocalLow\ION LANDS\Nivalis Nights
4. In the folder that opens, find the files named Player and Player-prev (shown as Text Document; the full names are Player.log and Player-prev.log).
5. Attach both files to your reply.
If the problem is with a save, the save files (.sav) are in the same folder. Please only send these if we ask, as they are larger.
Screenshots & Videos
Any screenshots and/or videos of the game will help us investigate your issue. You can send any such attachments through our tickets. If the size exceeds the limit for sending or you get an error, please feel free to use Google Drive and share the link with us. Make sure the permissions are set so that "anyone with the link can view" the content.