I purchased Terraria but I can’t download it. Google Play is telling me to purchase the game again.

We’ve found that resetting your Google Play cache helps resolve this issue.

Here are the instructions from Google to reset your cache:

https://support.google.com/googleplay/answer/9037938?hl=en

Step 1: Make sure Google Play Services is up to date

1. On your Android phone or tablet, open the Settings app .
2. Tap Apps & notifications  See all apps.
3. Scroll down and tap Google Play Services.
4. Scroll down and tap App Details.
5. Tap Update or Install. If you don’t see these options, follow the steps in Step 2 and Step 3.

Step 2: Clear cache & data from Google Play Services

Important: When you clear Google Play Services data or storage, it may delete some information saved to your device, including transit cards, COVID cards, and virtual payment cards saved to Google Pay.

1. On your Android phone or tablet, open the Settings app .
2. Tap Apps  See all apps.
3. Scroll down to "Google Play Services."
4. Tap Google Play Services.
5. Tap Storage  Clear Cache.
6. Tap Manage Space  Clear all Data.

Step 3: Clear the cache & data of the Play Store

This gives the app a fresh start and can help fix issues.

1. On your Android phone or tablet, open the Settings app .
2. Tap Apps & notifications  See all apps.
3. Scroll down and tap Google Play Store .
4. Tap Storage  Clear Cache.
5. Tap Clear data.
6. Re-open the Play Store, and try your download again.

If these steps don’t work, see other troubleshooting steps.

If you originally purchased the game through the free trial version, please reach out to the support team with your proof of purchase

Attachments (4)

10313450100636.png
618 Bytes

10313461336220.png
290 Bytes

10313415050396.png
500 Bytes

10313430103964.png
588 Bytes