Known Issues & Other Solutions
- DEATH STRANDING is crashing between Chapter 13 and 14. What can I do?
- I'm receiving an Access Violation or other crash in DEATH STRANDING.
- 日本からカスタマーサポートに連絡するにはどうすればいいですか？
- I'm receiving an "Error initializing rendering configuration, check video card and drivers" message when trying to launch DEATH STRANDING.
- I'm experiencing framerate stuttering and/or other performance drops in DEATH STRANDING.
- My copy of Windows 10 is fully updated, but DEATH STRANDING is asking me for an older version before I can play.
- Other games are experiencing degraded performance in Steam after preloading DEATH STRANDING.
- There's no sound coming from the sound device.
- Where can I check the sound device for BB's audio?
- BB's voice output from the options in the game is configured, but I can't select Confirm, or the audio isn't playing.
- I want to set the audio to 5.1ch / 7.1 ch surround, but I don't know how.