For games on PC, it's very quick and simple to create a DxDiag.txt file. These are extremely helpful to our support representatives in diagnosing potential root causes for common PC problems, such as launch crashes, incompatibilities, and graphical/sound defects. Here's how you do it:
- From anywhere in Windows, press and hold the Windows key (on the bottom-right of your keyboard, between Ctrl and Alt) and simultaneously press R
- The Run dialog will appear
- Type "dxdiag" and press Enter
- The DirectX Diagnostic Tool will appear, showing all of your system information
- Click on "Save All Information..." at the bottom of the window
- Optionally rename the file and then save it to a location of your choice