We do our very best to get back to you within 1 business day, but on occasion it can take longer, depending on ticket complexity, weekends, observed holidays, and other factors. Also, it is very common for emails from unknown contacts to get identified as spam, so please check your spam and junk folders for our emails, particularly if it's been more than three business days since you last heard from us.
Please do not create multiple tickets for the same issue. This will not expedite service, and can create additional delays. If we do not receive a response from you within 7 days, tickets are automatically closed by the system.