Thanks everyone for your patience!
The Theater Promotion bundles have now been reactivated in the game, and they should now award the bundle on your account.
All you need to do is launch the game and the bundle should award immediately. If more than one bundle was purchased, closing and reopening the game should allow any queued bundles to be awarded.
If you purchased a bundle but it does not appear and you still have the listing for it when you go to the below location*, please raise a ticket with us and we will investigate. A screenshot from the below screen and of the purchase receipt from Sony will help us investigate this on your account.
- *Navigate to PS4 Settings >> PlayStation Network/ Account Management >> Services list >> Battle Islands: Commanders >> Battle Islands: Commanders there should be a listing for the Bundle which was purchased. select Open to get the purchase date.
We've very sorry this did not work when it was launched, and we hope this is working for everyone. Please raise a ticket if you have any concerns or questions about the Theater Promotion bundles.